To protect the personal information of Calterah official website users, Calterah Semiconductor Technology (Shanghai) Co., Ltd. (hereinafter referred to as Calterah) has made Calterah Privacy Policy (hereinafter referred to as this Policy) in accordance with laws and regulations. Concerning the collection, use and protection of your personal information, this Policy applies to all the services provided by Calterah official website and all the users of Calterah official website. This Policy is issued on Jan. 1, 2019 with immediate effect.
This Policy helps you understand the following:
1. How we collect and use your personal information
2. How we use “cookies” and other technologies
3. How we share, transfer and disclose your personal information
4. How we protect your personal information
5. Your rights
6. How we deal with minors’ personal information
7. How your personal information is circulating globally
8. Updating of this Policy
9. Our contact information
We understand the importance of privacy and go all out to provide secure and reliable personal information protection service in line with the following principles:
1. Assume responsibility accordingly once we gain rights;
2. Make clear our purposes;
3. Always ask for your consent;
4. Only collect what is necessary;
5. Operate within security capabilities;
6. Empower users to do or undo the providing of their personal information;
7. Uphold openness and transparency.
Also, we are committed to protecting your personal information with corresponding measures that meet widely-recognized security standards within the industry.
Please read this Policy carefully before using Calterah official website.
1. How we collect and use your personal information
Personal information is data recorded in electronic or other forms that can identify a specific natural person or reflect the activities of a specific natural person, alone or in combination with other information.
1) Collection and use of personal information with consent
We will only collect and use your personal information with your consent for the purpose of providing official website services:
a) Service 1: Register
To complete creating a new account, you need to provide or enter the following information: user name, password, email address, mobile number, company name, company address, industry category.
The above information except password will be automatically authorized for our use when you are using our website services. Once you have deleted your account, we stop using the information.
b) Service 2: Sign in
You need to enter your user name/email address and password each time you sign in Calterah official website.
The above information except password will be automatically authorized for our use when you are using our website services. Once you have deleted your account, we stop using the information.
c) Service 3: Apply for enterprise user
To upgrade to an enterprise user, your need to provide your company name and address and sign relevant confidentiality agreements.
The above information except password will be automatically authorized for our use when you are using our website services. Once you have deleted your account, we stop using the information.
d) Service 4: Order products
When placing an order on Calterah official website, you need to provide your name, telephone number, mobile number, company name in full, company address, and the name and quantity of the product.
The above information except password will be automatically authorized for our use when you are using our website services. Once you have deleted your account, we stop using the information.
5) Service 5: Others
Your consent will be sought before we are to use your personal information for purposes that are not specified in this Policy.
Your consent will be sought before we are to use your personal information collected for a certain purpose for another purpose.
2) Collection and use of personal information without consent
In the following situations, we can collect and use personal information without consent of the user:
a) Relevant to the information controller fulfilling obligations stipulated in laws and regulations;
b) Directly related to national security and defense;
c) Directly related to public security, public health or great public interests;
d) Directly related to crime investigation, prosecution, trial and enforcement;
e) Helpful to defend the legal rights of life and property of the subject of personal information or other individuals when consent of the subject or other individuals is hardly available;
f) Disclosed to the public on the user’s own;
g) Required for the subject of personal information to sign and fulfill the contract;
Note: This Policy is made to publicize our rules on how information is collected and used and shall not be considered part of the above-mentioned contract.
h) Collected from legitimate public channels such as legitimate news reports, government information release;
i) Necessary to maintain safe and steady operation of products or services such as locating and handling the trouble arising from products or services.
2. How we use “cookies” and other technologies
To ensure the normal operation of Calterah official website, we will store small data files called cookies on your device. Cookies usually contain identifiers, site names, and some numbers and characters. With the help of cookies, the website can store your preference data.
We will not use cookies for any purpose other than those described in this Policy. You can manage or delete cookies based on your preference. For details, see AboutCookies.org. You can clear all cookies saved on your mobile device and most web browsers have a function to block cookies. However, if you do this, you will need to change the user settings yourself each time you visit our website.
3. Sharing, transfer and disclosure of personal information
1) Sharing
We will not share your personal information with any other company, organization and individual, except for the following cases:
a) Your informed consent is available.
b) Information is disclosed on a legal basis, such as mandated by laws, legal procedures, lawsuits or government authorities.
2) Transfer or disclosure
We will not transfer or disclose your personal information to any other company, organization and individual unless otherwise agreed upon, except for the following cases:
a) Your informed consent is available.
b) Information is disclosed on a legal basis, such as mandated by laws, legal procedures, lawsuits or government authorities.
4. How we protect your personal information
1) We have used security protection measures that meet industry standards to protect the personal information you provide and prevent data from unauthorized access, public disclosure, use, modification, damage, or loss. For example, we will use encryption technology to ensure the confidentiality of data; we will use trusted protection mechanisms to prevent malicious attacks on data; we will deploy access control mechanisms to ensure that only authorized personnel can access your personal information.
2) We have passed necessary certifications in accordance with laws and regulations and have corresponding capabilities ensuring data security.
3) We will take all reasonable and feasible measures to ensure that irrelevant personal information is not collected. We will only store personal information for the period required to achieve the purpose stated in this Policy unless the extension of storage period is needed or permitted by law.
4) Please use complex passwords to help us ensure your account security, as the Internet is not a place of absolute security. We do everything to ensure or guarantee the security of the information provided by you. If our physical, technical or management protection facility is breaking down or compromised, which leads to unauthorized access, public disclosure, use, modification, damage or loss, and therefore the encroachments of your legal rights or a personal information security issue, we will inform you, in a timely manner and in accordance with laws and regulations, of the security issue and its potential impacts, the measures already taken or to be taken by us, suggestions to prevent and lower risks on your own, and remedies for this issue.
Your will be informed of the situation through email, letter or phone call. When one-by-one informing is not applicable, we will make announcements in a way that is reasonable and effective. Meanwhile, we will report how the situation is handled to regulation authorities.
5. Your rights
According to laws, regulations and standards in China and international practice, we safeguard your following rights regarding personal information:
1) Access your personal information
You have the right to access your personal information except for cases stipulated in laws and regulations. If you want to exercise your right to access data, you can do it on your own:
If you want to access or edit personal information and payment information in your account, change your password, or delete your account, you can do it on Calterah official website by yourself.
If you cannot access the account information on Calterah official website, please send an email to sales@calterah.com and you will be replied in 15 working days.
2) Correcting your personal information
If you find our mistake(s) in processing your personal information, you have the right to demand a correction. You can apply for a correction through channels listed on Calterah official website.
If you cannot apply through the above channels, please send an email to sales@calterah.com and you will be replied in 15 working days.
3) Deleting your personal information
In the following cases, you can apply for a deletion of your personal information:
a) What we do with your personal information is against laws and regulations.
b) We collect and use your personal information without your consent.
c) What we do with your personal information is not consistent with what is agreed upon.
d) You no longer use services on Calterah official website or have deleted your account.
When you delete your information on Calterah official website, we stop using the information but we may not delete it in our backup system and will store it appropriately as to hold Calterah harmless from legal claims or to meet legal requirements.
4) Deleting your account
You can delete your account at any time on Calterah official website by yourself.
Once your account is deleted, we stop providing products or services to you and delete your personal information as required unless otherwise mandated by laws and regulations.
5) Revoking authorization
The information gathered by each Service (see Section 1) is necessary for the operation of the service. Revoking authorization for the information collected by a certain service leads to unavailability of the service.
You can do the following yourself:
Sign in, go to the Profile page and click Delete Account.
After you revoke authorization, we stop processing corresponding personal information. But your decision to revoke authorization won’t affect the previous authorization-backed processing of your personal information.
6) Responding to the above-mentioned requests
For security reason, you may need to provide written requests, or prove your identity by other means. We may verify your identity first before responding to your requests.
You will be replied within 15 working days. If you are not happy with our reply, you can refer to Section 9 Our contact information.
For your reasonable requests, we in principle do not charge but for repeated requests or requests that cost a lot or require much work to be done, we may charge appropriately. We may reject requests that are unreasonably repetitive, require excessive technical support, pose a risk to the legitimate rights and interests of others, or are very unpractical.
In the following cases, your requests will not be responded:
a) Relevant to the information controller fulfilling obligations stipulated in laws and regulations;
b) Directly related to national security and defense;
c) Directly related to public security, public health or great public interests;
d) Directly related to crime investigation, prosecution, trial and enforcement;
e) Abundant evidence from the information controller that the subject of personal information has malicious intentions or abuse of rights;
f) Helpful to defend the legal rights of life and property of the subject of personal information or other individuals when consent of the subject or other individuals is hardly available;
g) Responding to the request leading to serious encroachments of legal rights of the subject of personal information or other individuals and organizations;
h) Business secrets involved.
6. Special protection on minors’ personal information
For the collection of minors’ personal information with parental consent, we will only use or disclose this information either when permitted by law, or with the informed consent of the parent or guardian, or when necessary to protect the child.
Although local laws and customs define a minor differently, we consider anyone under 14 years old as a minor.
If we find that we have collected minors’ personal information without verifiable parental consent, we will try to delete the relevant data or obtain parental consent as soon as possible.
7. How your personal information is circulating globally
We only collect, process and store personal information within the territory of the People’s Republic of China. Your personal information will not be transferred to the overseas jurisdictions where you use the products or services.
8. Updating of this Policy
Calterah Privacy Policy may be changed or updated.
Without your consent we will not reduce your rights stipulated in this Policy. We will issue a notice regarding any major change or update to this Policy on this page.
Major changes or updates are including but not limited to:
1) Major changes in the way our services are provided, such as the purpose of using personal information, what part of it to be used and how we use it;
2) Major changes in the ownership structure and organizational structure of Calterah;
3) Changes of the subjects that we share with, transfer to and disclose to personal information;
4) Major changes in the rights regarding your involvement of personal information processing and how you exercise them;
5) Changes of our competent department, contact information and complaint channel for personal information security.
We will archive previous versions of this Policy for your reference.
9. Our contact information
If you have any doubt, comment or advice for this Policy, reach us via sales@calterah.com.
Usually you will be replied within 15 working days. If you are not happy with our reply, especially our way of using your personal information that encroaches your legal rights, you can resort to an external solution by submitting an arbitration application to the Shanghai Arbitration Commission.
