Calterah since 2018 has been certified to ISO 9001 standard, an international recognition of quality management and a commitment made to practices of international standards.
ISO 9001:2015 Quality Management System Certificate Issued by SGS
As a dedicated fabless, we partner with professional suppliers in chip fabrication and testing, including foundries, packaging and testing factories, which is the cornerstone of our delivery of quality chips to customers.
Calterah is and will still be prudent and cautious in selecting suppliers and all the current partners in chip fabrication and testing have achieved the following certifications:
- ISO 9001
- IATF 16949
- ISO 14001
- ISO 45001
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Product Change Notification
In compliance with J-STD-046, Calterah issues PCNs to notify customers of major changes that affect the form, fit or function, or the quality or reliability of a product before the official implementation.
A PCN includes:
- PCN tracking number
- Calterah contact information
- Information of the affected product
- Detailed description
- Reason for change
- Anticipated impact
- Projected production shipment date
For notifications of product changes to automotive-grade devices, Calterah complies with AEC-Q100 Rev-H and is working out a process following the relevant guidelines by ZVEI.
Product discontinuance
Calterah’s product discontinuance process complies with J-STD-048. After a PCN with regard to product discontinuance is officially issued, our schedule allows 12 months for the last order to take final delivery of obsolete products.
Supplier Quality Support
To deliver quality products and services to customers, Calterah as a fabless relies on the vital support from major suppliers such as foundries and packaging and testing factories.
We have the Manufacturing Technology Center, a production operation team, and a quality management team to drive our suppliers to proactively work towards fulfilling our technical, production, and quality requirements. Calterah urges all suppliers to make systematic and ongoing improvement to their products and processes, in a bid to build a stable, efficient and reliable supply chain.
Minimum Requirements for Suppliers
- ISO 9001 Quality Systems Certification
- IATF 16949 Certification (applicable to automotive-grade chip manufacturing)
- Experience in mass production of similar products
- Compliance with Calterah’s requirements
- Change management in compliance with Calterah’s requirements
- Effective management of sub-suppliers
- Quick response to customer complaints
- Continuous improvement
Minimum Requirements for Critical Sub-Suppliers (of critical raw materials)
- ISO 9001 Quality Systems Certification
- IATF 16949 Certification (applicable to automotive-grade chip manufacturing)
- Compliance with Calterah’s requirements
Tools for Supplier Quality Management
- Quality agreement
- Supplier introduction audit
- Manufacturing data monitoring
- Semi-annual supplier performance management
- Annual supplier quality system audit and on-site audits
Continuous Improvement
The notion of continuous improvement has always been part of Calterah all along its development. Pursing excellence in products and services and improving continuously remain Calterah’s commitment to customers. By adopting the PDCA method, Calterah joins hands with its suppliers to exercise its dedication to continuously offering better products and services.
Continuous Improvement Process Tools employed by Calterah and its suppliers:
- Project experience knowledge base
- Failure mode and effects analysis (FMEA)
- Change management
- Internal audit
- Management review
- Customer audit
- Third-party audit
- Supplier performance management
- Supplier yearly audit
Failure Analysis
Calterah’s IC Failure Analysis (FA) process aims to identify the root cause of failures in defective chips or modules by electrical and physical means, so as to ensure that various analytical needs of new product introduction, mass production improvement, customer support, etc. are met.
Calterah not only boasts an experienced team specializing in failure analysis of chip products, but also works closely with top third-party FA labs to perform efficient and accurate FA.
Customer Support
Support for Customer Complaints
We place great importance on addressing feedback from our customers. Thus, we have established a customer service team that works closely with clients. This team includes CQEs, Sales, FAEs, etc. If customers encounter any issues while using Calterah products, they can reach out to our customer service team for support.
For feedback issues reported by customers, we employ the 8D problem-solving method to analyze the situation and implement corrective measures to prevent recurrence. During the analysis, we utilize various analytical tools like Fault Tree Analysis, Fishbone Diagram, 5 Whys, Is-Is-Not, etc.
The customer service team maintains transparent and close collaboration with customers, ensure communication, and provide timely updates on the analysis progress until the root cause is clear and corrective measures are completed.
Customer Satisfaction
To ensure customer satisfaction, our top priority, we have established a Customer Satisfaction Improvement Plan. Each year, Calterah collects customer feedback across four dimensions: quality, delivery, technology, and service. We evaluate and address the deficiencies pointed out by customers internally to continuously enhance customer satisfaction.
Reliability
Calterah ensures the provision of chip products with high reliability by setting reliability design requirements in the design phase and fulfilling these requirements throughout the entire product lifecycle.
To accurately assess the reliability of our products, we strictly adhere to the requirements of the JESD and AEC-Q100 standards and use accelerated stress test conditions for certification testing. These test conditions are designed to expedite failure mechanisms expected to occur under normal usage conditions. All testing items for reliability certification are conducted by qualified third-party Reliability (RA) laboratories.
Calterah requires that third-party laboratories possess the ISO 9001 Quality Management System certification, the ISO/IEC 17025 Laboratory Management System certification, and the CNAS (China National Accreditation Service for Conformity Assessment) laboratory certification.
Apart from ISO 9001 Quality Management System, Calterah’s development process for functional safety related products also complies with ISO 26262. The tailored process follows a V-Model in development and verification. To achieve better functional safety management, we also invited ISO TÜV Rheinland as the third party to audit our process and gained the Functional Safety Management certificate in 2020.
Calterah Functional Safety Management Certificate (ASIL-D)
Calterah strictly follows the functional safety management processes to develop radar chips that shall be compliant with ISO 26262 standard. For example, after rigorous assessment by TÜV Rheinland, the Alps family members of mmWave radar sensor SoC chips have been certified as ASIL-B fully compliant, becoming China’s first to obtain the ISO 26262 full compliance certification. We are confident that our products can not only help customers reach safety goals of ADAS, but also reduce their time for passing high-level safety evaluation and therefore accelerate the New Product Introduction process and mass production.
Alps Family Functional Safety Certificate (ASIL-B)
With the rapid growth of intelligent connected vehicles, the cybersecurity of intelligent automobiles is drawing more and more attention of the industry. Calterah has pioneered the establishment in China of cybersecurity management processes that comply with ISO/SAE 21434 for threat identification, attack prevention, design verification, and emergency response, etc. so as to help ensure the cybersecurity of customers’ products and has attained the Automotive Cybersecurity Management Certification issued by TÜV Rheinland.
Faced with increasing threats to information security globally, Calterah has established an information security management system certified compliant to ISO 27001 by TÜV Rheinland, to protect its core competitiveness and enhance trust from global customers and partners. Adhering to the information security policy of “We ensure legal compliance, data confidentiality, information integrity, and risk control and strive for continuous improvement”, Calterah has identified, evaluated, and controlled information security risks, guaranteeing the continuity of its business operation. Calterah is also constantly seeking improvement to better tackle ever-changing and complex information security challenges.
For information security issues, please reach us via is@calterah.com.
Calterah Product Security Incident Response Team (PSIRT) is responsible for accepting and responding to security vulnerability reports with regard to Calterah products.
Security vulnerability report handling process
The process of handling submitted security vulnerability reports is as follows:
- Calterah acknowledges your report and processes it.
- Calterah evaluates the risk and impact of the reported vulnerability.
- Calterah takes actions to mitigate the verified vulnerability.
- Calterah discloses product vulnerabilities in the section Past vulnerability disclosure list, if appropriate.
Scope of security incidents
Calterah PSIRT handles the following cases:
- Security incidents involving Calterah products
- Flaws in security-related Calterah documents
- Security-related Calterah documents or information found in places where they should not be
- Security-related Calterah products found in places where they should not be
Report a security vulnerability
Calterah encourages you to send a report if you discover a potential security vulnerability related to Calterah products. You can report the potential security vulnerability to Calterah PSIRT at psirt@calterah.com. We strive to respond within one business day. Please report in English or Chinese, and provide the following information to help us perform a technical analysis of the vulnerability:
- Calterah hardware or software products potentially affected (including versions or revisions)
- How and when the potential vulnerability was discovered, and by whom
- Technical descriptions of the potential vulnerability
- Technical descriptions of the attack path
- Proposed mitigations or helpful suggestions
- Your contact information, e.g. email address, so that Calterah is able to ask any necessary follow-up questions
Vulnerability information is extremely sensitive. Calterah PSIRT strongly recommends encrypting security vulnerability reports before submission, using the PSIRT PGP/GPG key:
- Fingerprint: E95F 7D0B 6088 0E83 7F3B 4622 6DAB 53B1 39D9 3A00
- Public key file
You can use the following software to read and author PGP/GPG-encrypted messages:
Past vulnerability disclosure list
None
